support desk & ticketing solutions
Powerful help desk software for the entire enterprise.
Our feature-rich help desk software speeds up ticket resolution with the help of proactive automations and highly customizable workflows.
- Alstonia Consulting offers unlimited 24×7 IT support through industry-leading help desk support services. Our live help desk is a core feature in our Support365® managed IT service plans. And, we guarantee when you call our Help Desk you’ll be speaking to a live technical engineer. Let our technical support services team solve your problems so you can focus on growing your business.
- Our 24×7 IT support is an always-available resource, staffed with certified network consultants who are ready at a moment’s notice to assist anyone in your organization at any time.
- Not all 24×7 Help Desk support is created equally. Thanks to our DesktopStreaming™ live online support technology, our certified technicians are able to see exactly what is happening on a user’s computer screen and even take control of the computer when simple instructions are not sufficient enough to troubleshoot the problem. As a result, the IT Help Desk consultants at Alstonia Consulting can resolve most desktop PC problems as if they were standing right beside you. All that is required is a phone and Internet connection. Explore the benefits of having Alstonia Consulting as your trusted 24/7 helpdesk provider below.
- 24×7 technical support services are crucial to maintaining business management, operations and security processes. At Alstonia Consulting, we offer industry-leading help desk support services for a variety of organizations, industries and technologies.
the alstonia consulting edge
AUTOMATION
Boost your help desk team’s productivity
Relieve your help desk team of repetitive processes by automating them.
CUSTOMIZATION
Build the help desk that your business demands
Align your help desk with your organization’s goals.
ASSET MANAGEMENT
Optimize asset utilization to ensure maximum ROI
Centrally manage all your IT and non-IT assets right from your help desk software.
NATIVE IT INTEGRATIONS
Control and manage all things IT through 360° ITSM
Extend the scope of your help desk software with contextual integrations.
BUSINESS INTEGRATIONS
Complement your existing business processes
Streamline help desk management processes with business app integrations.
REPORTS & DASHBOARDS
Monitor the health of your help desk
Gain quick insights on your help desk processes with the built-in reporting module.
Benefits of alstonia consulting 24x7 Technical Support
- Knowledgeable, certified, US-based in-house staff
- 24×7 IT support coverage capability
- Online live support featuring DesktopStreaming™ technology
- Online live support chat capabilities
- Team leader and project manager provided
- Multi-technology support
- Complete trouble ticket tracking and reporting solution
- Web-based incident reporting and status tools for end users
- Tiered service levels and custom response requirements available
- Optional shared operational control with your in-house help desk team
- On-site escalation support available
- Branded customer satisfaction (CSAT) surveys